OFFICIAL DOCUMENT

Fussy88 Privacy Policy – Our Commitment to Protecting Malaysian Players' Data

Your privacy is our priority. This document sets out clearly how fussy88 collects, uses, stores, and protects the personal information of all our Malaysian players.

Last updated: 1 January 2026

Key Summary: Fussy88 takes your data privacy seriously. We do not sell your personal information to third parties for marketing purposes. All data we collect is used solely to provide you, as our Malaysian player, with a better, safer and more personalised experience.

1. Introduction and Scope of This Privacy Policy

This Privacy Policy ("Policy") is published by fussy88 ("we", "platform", "company") and applies to all individuals who access or use the fussy88 online casino and betting platform via fussy88.com and all related services ("Services").

As an online casino platform serving Malaysian players, fussy88 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection legislation. This Policy sets out transparently how we collect, process, store, and protect your personal information, as well as your rights as a data subject.

By registering an account and using fussy88's Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services. For any privacy-related inquiries, you may reach us at support@fussy88.com at any time.

2. Types of Information We Collect

Fussy88 collects various types of personal information for the purposes set out in this Policy. The information we collect falls into several categories:

2.1 Information You Provide Directly

  • Registration Information: Full name, identification number (MyKad), date of birth, gender, email address, mobile number, and account password.
  • Profile Information: Your username, language preferences, and personal account settings.
  • KYC (Know Your Customer) Information: A copy of your MyKad or passport, an identity verification selfie, recent bank statements and any other supporting documents required for identity verification.
  • Financial Information: Malaysian bank account details (bank name, account number) and e-wallet account numbers (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay) used for deposits and withdrawals.
  • Communications: Records of conversations with our customer support team via live chat, email or WhatsApp.

2.2 Information Collected Automatically

  • Technical Data: IP address, web browser type and version, device operating system, screen resolution, and language settings.
  • Usage Data: Pages visited, time spent on the platform, games played, bets placed, and in-platform navigation history on fussy88.
  • Transaction Data: A complete history of all deposits, withdrawals, bets, winnings, and losses in your account.
  • Location Data: General location information derived from your IP address, used for geographic verification and legal compliance purposes.
  • Cookie Data: Information collected through cookies, pixels and similar tracking technologies as described in section 9 of this policy.
Data Categories Example Purpose of Collection
Identity Name, MyKad, date of birth Age & identity verification (KYC)
Contact Email, phone number Account communications & notifications
Financial Bank account number, e-wallet Deposit & withdrawal processing
Technical IP address, device type Security & fraud detection
Transactions Betting history, deposits Account records & AML compliance
Usage Games played, active time Product & UX improvement

3. How We Use Your Personal Information

Fussy88 uses the personal information collected solely for lawful and transparent purposes. The following are the primary ways we use your data:

3.1 Service Provision and Management

Your information is used to create and manage your player account, process deposits and withdrawals via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, manage your betting and gaming activity, and provide effective customer support.

3.2 Identity Verification and Legal Compliance

Your KYC data is used to verify your identity and age (minimum 21 years old), comply with anti-money laundering (AML) requirements, report suspicious transactions to the relevant authorities, and ensure compliance with all applicable laws and regulations.

3.3 Security and Fraud Prevention

We use technical and transactional data to detect and prevent fraud, unauthorized access, system manipulation, and other activities that violate fussy88's Terms and Conditions. This includes monitoring unusual betting patterns and verifying geographic location.

3.4 Communications and Marketing

With your consent, we use your contact information to send important account notifications, promotional updates and exclusive fussy88 offers. You may withdraw your marketing consent at any time through your account settings or by contacting our support team.

3.5 Platform Improvement

Anonymised usage data is used to analyse platform usage patterns, identify areas for improvement, develop new features, and deliver a better experience for all our Malaysian players.

4. Legal Basis for Data Processing

Fussy88 processes your personal information on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

  • Consent: When you voluntarily provide your data during registration or for marketing purposes.
  • Contractual Necessity: Where data processing is necessary to fulfill the service agreement between you and fussy88.
  • Legal Obligation: Where processing is required to comply with a legal obligation, including KYC and AML requirements.
  • Legitimate Interests: Where processing is necessary for fussy88's legitimate interests, such as fraud prevention and platform security, provided those interests do not override your fundamental right to privacy.

5. Sharing Information with Third Parties

Fussy88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, we may share your data in the following limited circumstances:

5.1 Service Providers

We share necessary data with third-party service providers that support the operation of our platform, including casino game software providers (such as Evolution Gaming, SA Gaming, and others), payment processors for e-wallet and FPX transactions, and technology infrastructure and cybersecurity providers. All such providers are bound by strict confidentiality agreements and may only use your data for agreed purposes.

5.2 Regulatory Authorities

Fussy88 may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when required to do so by Malaysian law, court order, or in efforts to prevent and investigate fraud and financial crime.

5.3 Business Transfers

In the event of an acquisition, merger, or sale of fussy88's assets, your personal information may be transferred to the new entity. You will be notified in advance via email and an on-platform notice before any such transfer takes place, and you will be given the option to withdraw consent if required.

Please Note: Fussy88 will never share your bank account numbers, e-wallet details, or sensitive financial information with any external party, except authorized and approved payment processors handling your transactions.

6. Data Security and Technical Protection

Fussy88 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

  • 256-bit SSL/TLS Encryption: All communications between your browser and fussy88's servers are protected with industry-standard 256-bit SSL encryption.
  • Data-at-Rest Encryption: Sensitive information such as passwords is stored in hashed form that cannot be decoded, while financial data is encrypted at rest.
  • Two-Factor Authentication (2FA): Additional security features are available to protect your account from unauthorised access.
  • Continuous Monitoring: Round-the-clock security monitoring to detect and respond to cyber threats promptly.
  • Internal Access Controls: Only authorised personnel may access players' personal data, and all such access is logged and audited on a regular basis.

6.2 Incident Response Procedure

In the event of a data breach that may affect your personal information, fussy88 is committed to notifying you within 72 hours of becoming aware of the incident, in accordance with applicable legal requirements. The notice will include details on the nature of the breach, the data potentially affected, and the steps being taken.

While we implement all reasonable security measures, no online system is completely 100% secure. You also play an important role — always use a strong, unique password for your fussy88 account and never share your login credentials with anyone.

7. Data Retention Period

Fussy88 retains your personal information only for as long as necessary for the purposes outlined in this Policy or as required by Malaysian law. The following are our data retention guidelines:

  • Active Account Data: Retained for the duration your account remains active and in use.
  • KYC and Identity Data: Retained for a minimum of 7 years following account closure, in compliance with Malaysia's AML legal requirements.
  • Financial Transaction Records: Retained for a minimum of 7 years as required by accounting and tax laws.
  • Support Communication Logs: Retained for 3 years for reference and dispute purposes.
  • Marketing Data (with consent): Retained until you withdraw your consent.
  • Cookie Data: Validity periods vary depending on cookie type — refer to section 9 for further details.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so it can no longer be linked to you personally.

8. Your Privacy Rights as a Malaysian Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by fussy88:

Right of Access

You have the right to request a copy of all personal information we hold about you at any time.

Right to Rectification

If you find any information that is inaccurate or out of date, you have the right to request that we correct it.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.

Right to Restriction

You may request that we restrict the processing of your data in certain circumstances while a dispute is being resolved.

Data Portability Rights

You have the right to receive your personal data in a structured, machine-readable format for transfer to another party.

To exercise any of the above rights, please submit a written request to us at support@fussy88.com, including your full name and fussy88 account number. We will process your request within 30 working days. In some cases, we may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

The fussy88 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage and deliver more relevant content. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are required for core platform functions such as login, session management and security. They cannot be disabled.
  • Functional Cookies: Remembering your preferences such as language, display settings, and login information for your convenience.
  • Analytics Cookies: Helps us understand how players use our platform so we can continuously improve the user experience.
  • Performance Cookies: Monitor platform performance and identify technical issues that require attention.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the fussy88 platform and your gaming experience. For more information on managing cookies, refer to your browser's help documentation.

10. International Data Transfers

In the course of operating the fussy88 platform, your personal information may be transferred to and processed in countries other than Malaysia, including countries where our servers or service providers are located. In all such cases, fussy88 ensures that adequate and equivalent protection is provided for your data, including through:

  • Data transfer agreements incorporating internationally recognized standard protection clauses.
  • Comprehensive security assessments are conducted on all third-party vendors before any data is transferred.
  • Encryption is applied throughout the data transfer process to keep your information secure.

11. Children's Privacy and Protection of Young Users

The fussy88 platform is intended exclusively for individuals aged 21 years and above and is not directed at children or minors under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age.

If we determine that we have inadvertently collected personal data from someone under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an account on our platform, please contact us immediately at support@fussy88.com.

If you are a parent or guardian concerned about a young person in your care accessing an online gambling platform, please visit our Responsible Gaming page for guidance and support resources.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

  • Email: support@fussy88.com
  • Live Chat: Available 24/7 at fussy88.com
  • Response Time: We aim to respond to all privacy enquiries within 3 business days.

Fussy88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. Any material changes will be communicated to you via a prominent notice on the platform or by email before the changes take effect. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

Fussy88's Privacy Commitment to Malaysian Players

More than just a document — this is our commitment to protecting your personal data, always.

Malaysia PDPA Compliance

All of fussy88's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You are protected under a robust local legal framework.

256-bit SSL Encryption

Every piece of information transmitted between your device and fussy88's servers is protected by military-grade encryption. Your financial data — including Touch 'n Go details and bank account information — remains secure at all times.

No Data Selling

Fussy88 has never and will never sell, rent, or trade your personal information to advertisers or third parties for profit. Your data is not our product.

Full Control in Your Hands

Through your account settings, you can update your personal information, manage communication preferences and request data deletion at any time. Your privacy controls are always at your fingertips.

Restricted Staff Access

Only staff with specific authorised access may view players' personal data, and every access is logged and audited. No one can view your data without a legitimate reason.

Immediate Incident Notification

In the event of any security incident involving your data, fussy88 is committed to notifying you within 72 hours — faster than most regulatory requirements.

🔐 Your Data Is Safe With Us

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